The full agreement, in plain English.

Free Websites by Loudachris ('we', 'us') will design, build, and launch a search-optimised website ('Site') for the Client at no upfront charge. The Site is built SEO-ready at launch. The Client pays a recurring monthly fee ('Care Fee') for hosting, security, monitoring, and ongoing website changes such as image swaps, copy edits, and new or updated pages.

The Care Fee plan:

$297/month including GST, 12-month subscription term, then continues month-to-month with 30 days written notice to cancel.

All prices include GST at 10%. The breakdown is $270 + $27 GST = $297 per month, itemised on every invoice.

From the moment the Client submits the Intake Form, we deliver the Site live in 5 working days. If we miss this deadline through our fault, the Client's Care Fee is waived for the first 12 months. The Client keeps the site, the domain and the code regardless.

Working days exclude Australian public holidays and weekends. The Client's responsiveness affects this - we deliver our part in 5 days, but if the Client takes 3 days to respond to a feedback request, the timeline extends accordingly.

If the Site has not produced a qualified lead from organic search within the first 90 days of going live, the Client stops paying the Care Fee until it does. Billing pauses at day 90 and resumes on the date the first qualified lead arrives. The paused period is never invoiced retrospectively.

A qualified lead is defined as: (a) an inbound phone call of 60 seconds or longer that arrived from a search engine, OR (b) a completed contact or quote form submission from a genuine prospect.

Excluded from the lead count: friends, family, existing customers, suppliers, sales calls, spam form submissions, and traffic from paid advertising. The guarantee is written against organic search only.

There is no refund of Care Fees already paid. The remedy under this clause is the pause in billing described above, and nothing more. We also make no promise as to any ranking position or the timeframe in which any ranking will be achieved.

During a paused period we continue to host, back up, monitor and maintain the Site, and continue to action portal change requests, at our cost.

Lead tracking is via the call tracking and form analytics installed on the Site at launch. Where there is genuine ambiguity as to whether an enquiry was a qualified lead, it is resolved in the Client's favour.

The Client owns the domain, the website code, the content, and any custom assets (logo, photos) provided to us, from day one. If the Client cancels after the minimum term, all assets transfer to a Client-controlled hosting provider on cancellation. Migration support is included in the final Care Fee.

We do not retain ownership of any Client assets, content, or domain.

The monthly Care Fee covers, on a recurring basis:

• Hosting served from Sydney, with SSL, daily backups, security monitoring and uptime monitoring
• Phone call tracking on every inbound call
• Web form analytics on every enquiry
• Ongoing website changes: image swaps, copy edits, new pages, updated pages, and minor content updates as requested
• Edit requests handled through the Client portal with a turnaround of 3 business days
• One named point of contact for the website and any Google Ads add-on

The Site is delivered SEO-ready at launch (keyword-aligned pages, schema markup, fast hosting, clean structure). The recurring Care Fee covers ongoing website changes, not a separate ongoing SEO or ranking-management service. Standalone ongoing SEO campaigns are available separately through Loudachris Digital Marketing.

Out of scope of the Care Fee: complete redesigns, e-commerce setup, paid advertising management, standalone SEO campaign management, third-party integrations beyond standard analytics, custom development beyond minor edits.

The offer is open to Australian small businesses with under 15 staff. We reserve the right to decline applications at our discretion.

Specific exclusions:

• AHPRA-regulated medical and clinical health: GPs, dentists, physiotherapists, psychologists, chiropractors, podiatrists, osteopaths, and other AHPRA-regulated practitioners. (Naturopaths and unregulated wellness providers may be eligible, subject to compliance review.)
• Financial advice: ASIC-licensed financial advisors, mortgage brokers giving rate advice, insurance brokers, securities and investment advice.
• Litigation legal services: family law, criminal law, personal injury, class actions, barristers. Small commercial law firms may be eligible.
• Adult, gambling, or controlled substance industries.

If unsure about eligibility, email chris@loudachris.com.au.

12-month minimum subscription, then continues month-to-month. Cancel any time after the minimum term with 30 days written notice.

No exit fees. No retention of assets. Final Care Fee invoiced on the cancellation date covers the 30-day notice period.

Any future Care Fee adjustment is communicated at least 60 days in advance by email. The Client may cancel within that 60-day period without penalty if they do not wish to continue at the adjusted rate.

Service is provided by Loudachris Digital Marketing (ABN 73 630 143 190), trading as Free Websites by Loudachris via the domain free-websites.com.au. Registered office: 21-22 Greenhill Rd, Wayville SA 5034. Contact: chris@loudachris.com.au / 0403 454 199.

This agreement is governed by the laws of South Australia. Nothing in this agreement excludes, restricts, or modifies any consumer guarantees under the Australian Consumer Law that cannot be excluded.

If any clause is unenforceable, the rest of the agreement remains in force.

We handle Client data in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).