The full agreement, in plain English.

Free Websites by Loudachris ('we', 'us') will design, build, and launch a search-optimised website ('Site') for the Client, with nothing payable upfront. The Site is built SEO-ready at launch.

The Website Plan:

12 monthly payments of $297 including GST ($3,564 in total). These 12 payments are the full price of the Site. The first payment falls due on the date the Site goes live, so nothing is charged while the Site is being built.

While the Website Plan runs, each payment also covers hosting, security, monitoring, and ongoing website changes such as image swaps, copy edits, and new or updated pages, as listed in clause 5. Clause 4 sets out what happens after the 12th payment.

All prices include GST at 10%. The breakdown is $270 + $27 GST = $297 per month, itemised on every invoice.

From the moment the Client submits the Intake Form, we deliver the Site live in 5 working days. If we miss this deadline through our fault, the 12 Website Plan payments are waived. The Client keeps the site, the domain and the code regardless.

Working days exclude Australian public holidays and weekends. The Client's responsiveness affects this - we deliver our part in 5 days, but if the Client takes 3 days to respond to a feedback request, the timeline extends accordingly.

If the Site has not produced a qualified lead from organic search within the first 90 days of going live, the Client stops making Website Plan payments until it does. Billing pauses at day 90 and resumes on the date the first qualified lead arrives. The paused period is never invoiced retrospectively: the remaining payments resume where they stopped, and the Site is paid in full after the 12th payment.

A qualified lead is defined as: (a) an inbound phone call of 60 seconds or longer that arrived from a search engine, OR (b) a completed contact or quote form submission from a genuine prospect.

Excluded from the lead count: friends, family, existing customers, suppliers, sales calls, spam form submissions, and traffic from paid advertising. The guarantee is written against organic search only.

There is no refund of payments already made. The remedy under this clause is the pause in billing described above, and nothing more. We also make no promise as to any ranking position or the timeframe in which any ranking will be achieved.

During a paused period we continue to host, back up, monitor and maintain the Site, and continue to action portal change requests, at our cost.

Lead tracking is via the call tracking and form analytics installed on the Site at launch. Where there is genuine ambiguity as to whether an enquiry was a qualified lead, it is resolved in the Client's favour.

The Client owns the domain, the website code, the content, and any custom assets (logo, photos) provided to us, from day 1. We do not retain ownership of any Client assets, content, or domain.

Once the 12th Website Plan payment is made, the Site is paid in full and nothing further is owed for it. The Client then chooses 1 of the following:

• Care Plan: continue at $297 per month including GST, month to month, covering hosting, ongoing website changes through the Client portal, and a quarterly SEO review of the Site (clause 5).
• Free hosting: cancel, and we continue to host the Site free of charge for as long as we host client websites. Free hosting keeps the Site online with SSL and backups, and does not include website changes, support or SEO work. If we stop providing free hosting, we give the Client at least 90 days written notice and a full copy of the Site's code and content to host elsewhere.
• Handover: cancel, and we hand over the Site's full code and content for the Client to host with any provider, and assist with the move.

After the Client cancels, registering and renewing the domain is the Client's responsibility.

During the Website Plan and any Care Plan, each monthly payment covers:

• Hosting served from Sydney, with SSL, daily backups, security monitoring and uptime monitoring
• Phone call tracking on every inbound call
• Web form analytics on every enquiry
• Ongoing website changes: image swaps, copy edits, new pages, updated pages, and minor content updates as requested
• Edit requests handled through the Client portal with a turnaround of 3 business days
• One named point of contact for the website and any Google Ads add-on

A Care Plan after the Website Plan also includes a quarterly SEO review: every 3 months we review the Site's search performance and recommend updates, and agreed updates are made as ongoing website changes.

The Site is delivered SEO-ready at launch (keyword-aligned pages, schema markup, fast hosting, clean structure). The monthly payment covers ongoing website changes and, under a Care Plan, the quarterly SEO review. It is not a separate ongoing SEO or ranking-management service. Standalone ongoing SEO campaigns are available separately through Loudachris Digital Marketing.

Out of scope of the monthly payment: complete redesigns, e-commerce setup, paid advertising management, standalone SEO campaign management, third-party integrations beyond standard analytics, custom development beyond minor edits.

The offer is open to Australian small businesses with under 15 staff. We reserve the right to decline applications at our discretion.

Mortgage broker businesses are eligible, including brokers who provide mortgage advice or compare rates, under the same offer terms as other eligible businesses.

Specific exclusions:

• AHPRA-regulated medical and clinical health: GPs, dentists, physiotherapists, psychologists, chiropractors, podiatrists, osteopaths, and other AHPRA-regulated practitioners. (Naturopaths and unregulated wellness providers may be eligible, subject to compliance review.)
• Financial advice: ASIC-licensed financial advisors, insurance brokers, securities and investment advice. Mortgage broker businesses are eligible and sit outside this exclusion.
• Litigation legal services: family law, criminal law, personal injury, class actions, barristers. Small commercial law firms may be eligible.
• Adult, gambling, or controlled substance industries.

If unsure about eligibility, email chris@loudachris.com.au.

The Website Plan is a commitment to 12 monthly payments.

After the 12th payment, the plan continues as a Care Plan, month to month, unless the Client cancels. The Client may cancel at any time after the 12th payment with 30 days written notice, and may give that notice during the 12th month so that nothing is charged after the 12th payment.

No exit fees. No retention of assets. On cancelling, the Client chooses free hosting or a handover under clause 4.

The 12 Website Plan payments are fixed at $297 including GST. Any future change to the Care Plan price is communicated at least 60 days in advance by email. The Client may cancel within that 60-day period without penalty if they do not wish to continue at the adjusted rate.

Service is provided by Loudachris Digital Marketing (ABN 73 630 143 190), trading as Free Websites by Loudachris via the domain free-websites.com.au. Registered office: 21-22 Greenhill Rd, Wayville SA 5034. Contact: chris@loudachris.com.au / 0403 454 199.

This agreement is governed by the laws of South Australia. Nothing in this agreement excludes, restricts, or modifies any consumer guarantees under the Australian Consumer Law that cannot be excluded.

If any clause is unenforceable, the rest of the agreement remains in force.

We handle Client data in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).